- EQ Retirement Solutions (EQRS) is launching a new member communications and engagement service.
- The service aims to enhance existing member and policyholder solutions for public and private sector schemes and long-term savings and retirement providers.
- EQRS has partnered with SevenShed Communications to leverage their innovative platform, Electra, which offers rapid deployment of customisable communications.
- The new solution empowers EQRS clients to improve member satisfaction and engagement, reduce avoidable contact, and avoid significant costs.
EQ Retirement Solutions (EQRS) is launching a new member communications and engagement service to enhance its existing solutions for public and private sector schemes, and long-term savings and retirement providers of all sizes.
EQRS will differentiate from traditional, bespoke solutions in the market through a newly formed strategic partnership with SevenShed Communications (SevenShed). The partnership with SevenShed adds an EQRS variant of their innovative new communications platform, Electra to the EQRS toolset. The platform enables rapid, highly cost-effective deployment of customisable educational, support, and campaign communications through a flexible, digital-first front-end, seamlessly linked to back-office services.
The modern, technology-enabled communications and engagement service integrates seamlessly with existing tools and capabilities. This results in a comprehensive member engagement solution that will help EQRS clients of all sizes increase member satisfaction, drive up member engagement, reduce avoidable contact and minimise costs.
Remarking on the new service, Duncan Watson, CEO of EQRS commented: “I’m delighted EQRS is partnering with SevenShed in launching this new service to our clients. For many scheme members or policyholders, pensions are complex and can be intimidating. This creates a barrier to increasing take up of digital self-service and reducing reliance on legacy contact channels. This communications and engagement solution will play a central role in changing behaviours and empowering members to take greater control of their financial futures.”
Matt Jones, Director at SevenShed, added in respect of the strategic partnership with EQRS: “We believe that all pension schemes and their members/policyholders, no matter the size of scheme, deserve class-leading communications and educational content. The outcomes are just too important for anything less. This is why we created Electra. Working in partnership with EQRS allows us to complement the solutions they provide to their existing clients with a fresh and value-adding communication offering.”
About EQ Retirement Solutions
Equiniti (EQ) is a leading international provider of tech-enabled shareholder, retirement, and remediation services. With over 7,500 employees, it supports over 33 million people in the UK, US, and across the globe. EQ’s purpose is to care for every customer and simplify every transaction, whilst minimising its impact on the environment.
Its Retirement Solutions division provides member and policyholder administration and technology services. One in three UK pensioners are paid through its platforms as well as £15bn paid to pensioners and annuitants across 128 countries each year.
Find out more on https://www.equiniti.com.
About SevenShed Communications
SevenShed are a Bath based bespoke communications boutique that offers innovative communications solutions that work at scale by utilising data, programming and emotional drivers.
Founded by members of the management team of Concert Consulting UK Limited, a highly successful communications practice based in Bristol and latterly bought by Buck in 2020.
Find out more on: https://sevenshed.com/